- Award Recognizes Dealer Excellence in Customer Service –
Mandan, N.D. – Subaru of America, Inc. today announced that Kupper Subaru of Mandan, N.D. joins an elite group set to receive the prestigious 2013 Subaru Stellar Care Award.
“The Subaru Stellar Care Award is earned by top ranking Subaru dealers who deliver an exceptional ownership experience to our customers,” said Bill Cyphers, senior vice president, sales for Subaru of America. “Award recipients meet the high Stellar Care benchmarks for customer satisfaction, brand representation, and operational excellence. Our brand has enjoyed record sales for the past four years and this success is in large part due to the excellence of our retail body.”“All Subaru dealerships deliver a high quality experience to our customers,” said Cyphers. “The Stellar Care Award winners excel in the way they take care of their customers and represent the Subaru brand.”
Achieving this highly coveted award requires truly exceptional dedication and Subaru dealers must devote significant time and resources to the customer experience throughout the year. Performance measures for the program range from participation in all customer-focused Subaru programs to maintaining a customer-friendly, inviting facility. Dealers must also achieve outstanding satisfaction scores for all key areas in Sales and Service and demonstrate outstanding performance in Customer Loyalty.
Kupper Subaru is located at 805 East Main Street in Mandan. For more information, the dealership can be contacted at 701-663-8223 or at www.kupper-subaru.com.